Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of theocswebstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***l –
I want to love this product 100% but I struggle to at time. First of all, while the product does what was intended, the water supplysometimes doesn’t work as one would expect. For example, there will be times where the water is coming out quickly, and times when it almost seems clogged. I do like the product and the water supply it can hold, just not the overall tool.
A***r –
I bought this on a whim and actually forgot about it until it arrived. We had issues with bristles in our food in the past and so I thought I would buy this for my husband to try. I am glad I did. It has been 2 weeks – not a day gone by that he hasn’t made a comment about it. He says his Traeger has never been so clean, it is super easy to scrub the grill, he loves this scrubber, etc., etc. I am happy he is happy with it.
L***a –
I’ve done a whole lot of grilling over the years and have worn out many grill brushes (and melted a few 🙁 I bought a couple of these brushes for different grills. I waited a bit to write a review because I wanted to use them for a while. They have not disappointed! They clean the ceramic grate in my portable Weber grill perfectly, as well as both grates I have for my Big Green Egg.
M***a –
This is the grill brush to end all grill brushes! I have used this several times now, and it really impresses. So much nicer than the typical trash bristle brush that I have used, worn-out way too quickly, and discarded. A funny thing happened this past week. My step-son came over to the house and was admiring our new built-in grill on the back patio. He opened it up and saw this grill brush. He picked it up, and although I can’t type his exact words in this review, let’s just say they were actually complimentary! He looked at me and then said “Hey, my birthday is next month, hint, hint!”
M***a –
I have a smoker and grill with porcelain covered grates and was using a brass bristle grill brush to clean it. The biggest problem with the brass brush is that it easily became caked in soot and burnt food remnants and there is the very small risk of bristles breaking off and somehow ending up in your food. This Steam Brush is very sturdy in design and appears to be well made. I like it so far, but time will tell as we head back into the glorious grilling season. As for the brass bristle brush, it’s already in the refuse bin.